Privacy Policy

Zen2Fit processes your data to support your journey toward improved health while prioritizing the security of your personal information.
As a data controller, Zen2Fit is fully committed to ensuring the security and protection of your privacy. We process your personal data in accordance with applicable privacy and data protection laws. Since the United States does not have a single, overarching data protection regulation, Zen2Fit follows the highest standards of privacy, including compliance with the European General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and relevant U.S. privacy laws.
This Privacy Policy forms a part of the Zen2Fit Terms of Service. By using Zen2Fit’s services, you acknowledge and accept the terms of this Privacy Policy. If you do not agree to these terms, please discontinue use of our services.
By using this site and our services, you confirm that any profile information you provide is accurate and truthful, and that you are of legal age in your jurisdiction, or using this site under the supervision of a parent or guardian.
Our Privacy Policy outlines how we handle your personal data when you use our services. These services consist of various software applications (including mobile and web apps, cloud-based services) as well as services we offer via our website and related social media platforms such as Instagram, Twitter, and Facebook. These platforms gather, store, and process data to provide you with insights and services aimed at supporting a healthier lifestyle. This policy explains the privacy practices for our devices, applications, software, websites, APIs, products, and services (collectively referred to as the “Services”).
This Privacy Policy also applies to our targeted content, such as online offers and advertisements for products and services, which you may encounter on third-party websites, platforms, and applications based on your online activities. These third-party sites may have their own privacy policies and terms. We encourage you to review those policies before using their services.
This Privacy Policy does not cover information collected by third parties and not shared with Zen2Fit, including data collected by our service providers or through social media platforms. The collection and use of your information by such third parties are governed by their respective privacy policies, and Zen2Fit is not responsible or liable for their compliance. This Privacy Policy also does not apply to websites that link to the Zen2Fit site or websites accessible through the Services. While we may link to external websites that we believe offer valuable information, we have not evaluated their security, and you should not assume their privacy policies align with ours. If you choose to access a third-party website through a link we provide, you will be subject to that site’s privacy policy.


Information that are collected

The data below will be collected by Zen2Fit:
Identity data is data which can directly identify you, such as your advertising identifier, age, email address, gender, location, name, profile photo, timezone, and username.
Some information is required to create an account on our Services, such as your name, email address, password, date of birth, gender, height, weight, and in some cases your mobile telephone number. You may also choose to provide other types of information, such as a profile photo, biography, country information, and community username.
Activity data refers to information used to enhance fitness and health management. This includes health data, which is considered a special category of personal information. As you log or perform activities such as reading articles, recording meals, meditations, weigh-ins, and workouts within our Services, we track details like when the activity occurred, its duration, estimated calories burned, and estimated distance, where applicable. You may have the option to share your workout and meal data collected by our Services with Apple Health Kit, but this will only occur if you explicitly choose to opt-in for such data sharing.
Additionally, you have the option to sync data from Apple’s CoreMotion with our Services to track your steps and the timing of those steps. This, too, only happens if you explicitly opt-in to allow the sharing of this data.
To enhance your experience or unlock certain features, you may also choose to provide us with additional information, such as logs for food, weight, sleep, water intake, female health tracking, or set an alarm. You can also post messages on discussion boards or communicate with friends through the Services.
Technical data is necessary to provide use of and maintain reliability of the Services, such as IP address, cellular carrier, device ID, advertising ID, instance ID (of your app), information about your device and operating system, language, app version, technical debug information, and technical logs. 
Your device collects data to estimate a variety of metrics like the number of steps you take, your distance traveled, calories burned, weight, heart rate, sleep stages, active minutes, and location. The data collected varies depending on which device you use. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
The Services include features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using mobile device settings. We may also derive your approximate location from your IP address.
Behavior data is data that contains additionally to the technical data information about your usage behavior and your interaction within the software application, such as clicks on buttons/links/advertising, viewed elements, usage time and duration, first start, last activity, and the conclusion of predefined events.
Additional data is other data that can be used. You may also connect with friends on the Services or invite friends who have not yet joined by providing their email addresses, accessing social networking accounts, or using the contact list on your mobile device. We do not store your contact list and delete it after it is used for adding contacts as friends.
If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.
Payment and card information is used for processing payments. Certain devices allow payments and transactions with third-party services. If you enable this feature, you will need to provide specific details for identification and verification, such as your name, credit, debit, or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network, which then returns a token (a set of random digits) to your device, allowing you to complete transactions without revealing your actual card number. For convenience, we store the last four digits of your card number, along with your card issuer’s name and contact details. You can remove this token from your account via your account settings. We do not store your transaction history.
When purchasing Zen2Fit merchandise from our website, you will need to provide payment details such as your name, credit or debit card number, expiration date, CVV code, and billing address. We do not store your payment information. However, we keep your shipping address to complete the order. Be aware that third-party payment processors may retain this information based on their own privacy policies and terms.
Information received from third parties is data collected in interaction with other subjects. If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your exercise or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
We may partner with third parties, such as employers and insurance companies that offer Zen2Fit Services to their employees and customers. In such cases, those companies may provide us with your name, email address, or similar information (like a telephone number or subscriber ID) so that we can invite you to participate or determine your eligibility for particular benefits, such as discounts or free services.


Information sources

Information You Provide
We collect information that you directly provide to us when using our website, contacting us via phone, creating an online account, subscribing to our emails, participating in giveaways, contests, promotions, or surveys, requesting customer support, applying for jobs, or otherwise communicating with us. We may also collect information when you interact with us via third-party social media platforms like Facebook or Instagram (e.g., when creating an account), or through sites and services that allow data sharing (e.g., via plugins, widgets, or tools), but always in accordance with the authorization procedures and privacy settings you’ve established on those services. Providing your personal information is voluntary; however, if you choose not to provide certain requested information, we may be unable to offer you certain products, services, or information.
The types of information you may provide include, but are not limited to, your name, shipping and billing addresses, zip or postal code, phone number, email address, birth date, payment information, product and communication preferences, or other information that could be used to contact you. You may also choose to disclose additional details, such as uploading a profile photo.
In some cases, we may also collect information about others that you provide, such as when you purchase a gift card for someone and request electronic delivery. We will use this information to fulfill your request and will not send marketing communications to your contacts unless they independently opt in to receive such communications. Additionally, we may collect employment or education information when indirectly provided through the use of a redemption code.
Information We Collect
To enhance your online experience, Zen2Fit, along with its partners and vendors, automatically collects certain information when you access or use our website or related services, interact with our emails or online ads, or conduct business with us. The information automatically collected includes:
Log File Information:
We gather data about your use of our website, such as browser type, access dates/times, pages viewed, IP address, and the link that referred you to our website. Your IP address identifies the device you use to access the Internet and allows our server to send you the requested web pages. It may also disclose the server used by your Internet service provider. We track and aggregate this data to analyze trends, website traffic, and feature usage related to the Zen2Fit website and app. This data is compiled and stored as aggregated statistical reports that help us understand our traffic patterns, manage the website, and diagnose issues. Zen2Fit may share this aggregated data with others as part of our business operations, but we will not identify you or make it possible for others to do so when sharing this information.
Cookies:
Our website, emails, and online advertisements use first and third-party cookies, pixel tags, and other technologies to collect information about you automatically, such as browser type, pages viewed, links clicked, and other actions you take. Cookies are data files sent to your web browser by a server and stored on your device. They allow us to gather information as you navigate our website. We use this data to improve navigation, display information more effectively, personalize your online experience, understand user behavior, market our services, measure marketing campaign success, and ensure security.
Most browsers are set to accept cookies by default, but you can adjust your settings to refuse all cookies or to be notified when a cookie is placed on your device.
If we use Google Analytics, we configure it to anonymize your IP address before storage or processing occurs. You can opt out of Google Analytics tracking across all websites.
When accessing our website via a mobile device, we may collect information about your general location and the device, such as unique device identifiers.
We also receive information about you from other sources, including service providers like Google, and through interactions on social media, which we add to the information associated with your account.


Data collection occasions

When you create a Zen2Fit account, you provide certain identity information. Your Zen2Fit account is an essential part of our Services, as it allows you to access and manage your personal data. You also have the option to connect your account with Apple or Facebook for login purposes, which will involve sharing your identity data. This data sharing will only occur if you explicitly opt-in.
As you use our Services, your activity data and technical data are collected to help monitor your health and ensure the reliability of the Services. Additionally, technical and behavioral data are collected to enhance our Services, measure performance, build usage profiles, display personalized ads, and assess the effectiveness of marketing campaigns—provided you have given your consent.
If you choose to share your data with other applications, we exchange data with partners through an API (Application Programming Interface). You can disconnect this connection at any time by logging in and adjusting your sharing preferences under your Zen2Fit account. In the mobile app, go to the Profile tab -> Settings -> Sync Apple Health.
When you contact our customer support team, your personal data from your Zen2Fit account is available to our team to help resolve your issue.


Data usage

The data collected through the Services of Zen2Fit is processed by Zen2Fit for the following specific purposes. Different purposes may apply simultaneously.
Providing Services
Personal data processed by Zen2Fit are stored on your Zen2Fit account and accessible on the application. Personal data may be indicated as raw data (number of steps, weight, etc.), or as a result of specific processing (personalized recommendations, workout and meal plans). 
Personal data may be used to provide the Services to you, to provide customer service, to optimize the user experience, such as by performing analytics and conducting research, to make your membership more personalized, to allow you to use our online technologies, to facilitate your ability to share information to social media.
We also use your information to make inferences and show you more relevant content, for example (i) information like your height, weight, gender, and age allows us to improve the accuracy of your daily exercise and activity statistics like the number of calories you burned and the distance you traveled, (ii) based on your sleep data, we may make inferences about your sleeping patterns and provide you with customized insights to help you improve your sleep, (iii) we may personalize exercise and activity goals for you based on the goals you previously set and your historical exercise or activity data.
Accounts
Use of our Services requires the creation of an Zen2Fit account. This account also allows you to manage your content, preferences, and personal data. 
Communication
When you contact customer support (support@zen2fit.com) to solve a problem that you have reported, our team members may be required to process your personal data to help you.
We communicate with other persons using contact information you provide, such as when you designate another person as the recipient of a gift purchase.
Improving our Services
We may use your aggregated personal data, including behavior data, to improve our Services, website, customer support, user experience, such as by performing analytics and conducting research, and to correct or modify software settings. In addition, your health data might be anonymised, i.e not allowing to identify an individual or to be linked to an account to conduct studies and analyses in the field of health.
We conduct profiling based on your interactions with the Zen2Fit website, your search and booking history, your profile information and preferences, and other content you submit, to operate, protect, improve, and optimize the Services.
Marketing, research and recommendations
Your personal data may be used to help us communicate with you, for example to offer you surveys, contests, coupons or events in which you are free to participate. We may provide you with information about our Services, such as alerts, changes, new features, sales offers from us or our partners, or to announce new services to you. You may be invited to participate in the research by receiving questionnaires. Zen2Fit is constantly improving the accuracy of its Services thanks to its community of participants, always ensuring that your consent is obtained. You can manage your notification preferences by clicking on the unsubscribe link at the bottom of the emails you receive or by contacting customer support (support@zen2fit.com). 
Your data may be used for advertising through social media platforms such as Facebook, Instagram, or Google, to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Zen2Fit or its third party partners.
Your technical and behavior data may be used to measure the performance of our software applications, e.g. how often and how long you use the application, to create user profiles, e.g. which features do you like and which advertising you have clicked, to display personalized advertising and measure the effectiveness of marketing campaigns, e.g. which ways you got to our Services and measure conversions and leads. We use cookies and similar technologies for the purposes described above. For more information, please read our Cookies Policy.
Trusted and Safer Environment
We may use your data to prevent, detect, mitigate, and investigate fraud, security breaches, and activities that are or may potentially be prohibited or illegal. This includes conducting security investigations and risk assessments, verifying or authenticating information, and taking actions that we believe are required or appropriate under applicable laws. We do this to protect the rights, property, safety, and security of Zen2Fit, our employees, customers, and others. Your data may also be used to respond to requests from government authorities, comply with legal processes, investigations, regulatory or governmental inquiries, or for other legal or regulatory reasons, as well as to resolve disputes with users or subscribers and enforce our agreements with third parties.
Other Purposes
Your data may be used with your consent, when necessary to protect your vital interests or those of another person, or when required for performing a task requested by you or carried out in the public interest. We may also process your data for our legitimate interests. Legitimate interests are our business or commercial reasons for using your data, which include: (i) keeping our records accurate and up to date, (ii) providing the Services to you, (iii) maintaining or administering the Services, (iv) performing business analyses or other internal functions to improve the quality of our Services, (v) preventing fraud and financial crime to protect the public, (vi) communicating with you about programs or services we are obligated to provide, and (vii) participating in litigation, investigations, or regulatory inquiries involving our customers or third parties. We will always ensure that our legitimate interests do not unfairly override what is best for you.


Legal basis

Zen2Fit processes your personal data on the following legal basis:
Contract
We process your data on basis of the user agreement for our Services, e.g. the creation of the user account, providing the Services, the support and communication, which does not include the processing of health data. 
Consent
The most data we process with your given consent, e.g. for processing health data, sharing activity data, marketing activities, measure performance, create usage profiles, display personalized advertising, measure the effectiveness of marketing campaigns. 
Legitimate Interests
Some data we process to fulfill our legitimate interests, e.g. for improving our Services. 


Personal data protection

We make every effort to ensure the security of your personal data.
Respect of children’s privacy
Zen2Fit’s Services are made for the general public. Zen2Fit does not collect information from children under the age of 18 without the prior consent of their parents or legal guardians.
Quality of data
We recommend you regularly log on your Zen2Fit account and confirm that your personal data are accurate and up-to-date. If you have a doubt on the accuracy of data, please inform us and we will implement means to correct or erase inaccurate data.
Protection actions
Protecting your privacy and security is fundamental to how we design and provide our Services. We enforce our Policy through a range of proactive measures, including risk management. We take the necessary steps to ensure online and physical security, as well as to minimize the risk of data loss. Access to our database is strictly limited to employees with a legitimate need to access the information.
To prevent unauthorized access, maintain data accuracy, and ensure the proper use of personal data collected through our website, we have implemented appropriate physical, technical, and operational safeguards. These measures protect the personal data we collect online from unauthorized access, unlawful use, accidental loss, corruption, or destruction.
We utilize technical safeguards, such as password protection, to secure your data and the systems where it is stored.
However, the transmission of information over the Internet or by email is not entirely secure. While we strive to protect any personal information you submit to us, we cannot guarantee the security of data transmitted to our site; transmission is at your own risk. We advise against sending confidential information via email. Once we receive your information, we will use commercially reasonable procedures and security measures to prevent unauthorized access.
Cookies and web beacons
Zen2Fit uses cookies, local storage, web beacons, JavaScript, and other technologies, which access or store information on the device, to run and improve our website. We also use such technologies to personalize, measure performance, create user profiles, display personalized advertisements, and measure the effectiveness of marketing campaigns. For more information on the way Zen2Fit uses technologies and on their deactivation through your browser’s settings or our consent banner, see our Cookies Policy.
Marketing e-mails cancellation
You can unsubscribe from marketing and ask that we stop processing your data for marketing means. We will still be able to send you security critical alerts.
Your rights
You have a right of access, rectification and erasure or restriction of processing on each of your personal data. Also, you have the right to withdraw your given consent and to object to specific processing. 
You have the right to object processing on grounds relating to your particular situation. Zen2Fit do not longer process the data unless Zen2Fit demonstrates compelling legitimate grounds for the processing. If Zen2Fit processes data for direct marketing purposes, e.g. marketing e-mails, you have the right to object such processing at any time.
You have the right to withdraw your given consent at any time. Then, we do not process your data based on your consent anymore. Your withdrawal does not affect the lawfulness of processing based on consent before your withdrawal. Your consent for the processing of technical and behavior data, which you give in our consent banner, you can withdraw easily in this banner.
If you wish to exercise your rights or object to a processing operation carried out by Zen2Fit, the requests must be sent to support@zen2fit.com with proof of identity. 


Personal data sharing

Your personal data will not be sold, distributed, communicated, exchanged or transferred to third parties, on any medium whatsoever. 
Authorized Third Parties
We share information with our corporate affiliates, service providers, and other partners who process it on our behalf according to our instructions, and in compliance with this policy and any relevant confidentiality and security measures. These partners provide services globally, including customer support, IT, hosting, payments, sales, marketing, data analysis, research, surveys, fulfilling promotions, and processing online payments. Our third-party service providers are only permitted to collect, use, and disclose your information as necessary to perform the services they offer us. Certain third-party providers may have their own terms of use and privacy policies regarding the information we are required to share for them to provide their services. We recommend reviewing these privacy policies to understand how your Personal information will be handled by these providers.
We may also share your information when we partner with another company to offer or provide products, services, contests, or promotions to our customers.
Your personal data may be shared with our legal, regulatory, audit, and professional advisors, who may use it to assist us in our operations in line with our legitimate business interests.
Social Sharing
Your Personal information may be disclosed in connection with your social sharing activities, such as when you log into your customer account using a social media account. By linking your customer account to your social media account, you authorize us to share information with your social media provider. The use of that shared information will be governed by the privacy policy of the social media platform.
Mandatory Disclosure
We may be legally required to disclose your personal data to authorities or third parties, such as law enforcement or legal authorities. In such cases, we will challenge requests for disclosure and provide only the minimum information necessary to comply with the request. Our policy is to notify you when legal processes, such as search warrants, court orders, or subpoenas, seek access to your information, unless prohibited by law. If a court order specifies a non-disclosure period, we will provide delayed notice once that period expires. Exceptions to this notice policy include urgent or counterproductive situations, such as emergencies involving a risk of death or serious injury.
You may also disclose personal information when posting, linking, or tagging digital content on our website, third-party sites, or other public forums, such as Zen2Fit social media pages, blogs, or product reviews. Any information you share through these services will become public.
We may share non-personal, aggregated, or de-identified information that cannot reasonably be used to identify an individual. This information may be disclosed publicly and shared with third parties, such as in public reports about exercise and activity, with partners we have agreements with, or as part of benchmarking data for users of our subscription services.


Data retention period

We will store your personal data for as long as is necessary to achieve the purposes for which it was collected, whether that is to provide services to you, for our own legitimate interests, or so that we can comply with the law. We reserve the right to retain it to the full extent not prohibited by law. We may delete personal data in our discretion, so you should retain your own records, and not rely upon our storage of any personal data, content, or other data.
We will review the data we hold and when there no longer is a user, legal, or business need for us to hold it, we will either delete it securely or in some cases irreversibly anonymize it. When we delete any information, it will be deleted from our active databases but may remain in our archives.
For your information, account deletion will result in the deletion of your data.
If you wish to delete your data and your account, on the mobile application, navigate to the Profile tab -> Settings -> Privacy & Security -> Delete Your Account or, contact customer support (support@zen2fit.com).
However, if you have deleted your account and wish to use our Services again, simply create a new account.


International Operations and Consent to Transfer of Personal Information

Zen2Fit is based in the United States and operates under U.S. law, where data privacy protections may be less strict than those in the European Union and other regions. As outlined in this Privacy Policy, the information we collect about you will be stored and processed in the United States.
Given our global business activities, you agree that Zen2Fit and the parties with whom we share your personal data (“Recipients”) may disclose, transfer, process, and store your personal information outside of your home country. This may include affiliates, sponsors, partners, and third-party service providers, as described in this Privacy Policy.
Some recipients of your personal data may be located in countries that do not offer the same level of data protection as the European Union or other jurisdictions. By submitting personal data or using Zen2Fit’s services, including our website, you consent to this transfer, processing, and storage of information, in accordance with this privacy policy, and subject to applicable laws, which may allow access by law enforcement and other governmental entities, including courts and tribunals.
If we transfer personal data outside the United States, we will ensure that your information is protected as if it were still subject to U.S. laws. We will apply one of the following safeguards to protect your data: (i) transfer to a country outside the European Economic Area (EEA) that has privacy laws comparable to those within the EEA, (ii) implement a contract with the data recipient that ensures the same level of data protection required within the EEA, or (iii) transfer data to organizations under the Privacy Shield framework. The Privacy Shield sets standards for the secure transfer of data between the U.S. and European countries, ensuring data protection comparable to EEA standards.


Security Breach and Consent to electronic notice

We will take reasonable measures to safeguard your Personal information and prevent such information from unauthorized access, disclosure, or use. However, there can never be a guarantee of data security. If we or a Recipient is required to provide notice of unauthorized access to or other invasion of certain security systems, you agree that we (or they) may do so when required (or voluntarily) by posting notice on our website or sending notice to any email address we have for you, in our (or their) good faith discretion. You agree that notice to you will count as notice to others for whom you are acting, and agree to pass the notice on to them.


Opt-Out Choices

We may collaborate with third parties, such as Google and Facebook, to manage our advertising across various websites. Our third-party advertising partners may use cookies or similar technologies on our site and other sites to display ads tailored to your browsing behavior and interests, or to show ads that link back to our site. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page. You can opt-out of some, but not all, behavior-based advertising by adjusting your browser settings to block cookies or to notify you when cookies are being set.
If you prefer not to receive email or postal mail from Zen2Fit about our Services, you can choose not to provide your personal data. However, this may prevent you from accessing certain features of our Services. You can also manage, update, and correct your information by logging into your account and clicking the “Settings” link. If you choose not to provide certain personal data, you can still use many parts of our website, but you won’t be able to access areas that require account registration.
If you’ve previously opted in to receive marketing emails from us, you can update your preferences to specify what information you’d like to receive by clicking on the preferences link in our marketing emails. You can modify your preferences at any time.
To stop receiving marketing emails from us, simply click the “unsubscribe” link at the bottom of any marketing email. Even if you opt out of marketing emails, we may still send you other types of messages, such as purchase receipts, shipping information, or notifications related to your user account.


EU Privacy Rights

If you are a European Union resident, in accordance with Zen2Fit policies and procedures you have the right to review, verify, correct, and request erasure of the Personal information that we hold about you under certain circumstances. You also have the right to limit, restrict, or object to the processing of your Personal information under certain circumstances. You may also have the right to request that we transfer your Personal information to another party to the extent provided for under applicable data privacy laws. For more information on your rights, please see https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
If you want to review, verify, correct, or request erasure of your Personal information, limit, restrict, or object to the processing of your Personal information, or request a transfer of your Personal information to another party, please contact us at support@zen2fit.com.
To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access, making corrections, or following such a request to correct or delete your data.
When you contact us, we will respond as soon as possible and where possible within one month. If your request is more complicated, it may take longer to respond to you, but we will respond within three months of your request. There is no charge for most requests, but if you ask us to provide a significant amount of data, for example, we may ask you to pay a reasonable administrative fee. We also may ask you to verify your identity before we provide any information to you.


Nevada Supplemental Notice

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal information to third parties who intend to license or sell that Personal information. You can exercise this right by contacting us at support@zen2fit.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal data.  


California Privacy Rights
California residents (California consumers) may request detailed information regarding how a business has shared their personal information with third parties for direct marketing purposes. To make such a request, California residents can contact us using the information provided below. The request must confirm that the requester is a California resident and include a current California address. We are required to respond to such requests only once per calendar year. Please note that not all information sharing is covered by California’s “Shine the Light” law, and only information sharing that qualifies will be included in our response.
The categories of personal information we collect are generally described above but may vary depending on the Services used by each individual consumer.
Under the California Consumer Privacy Act (CCPA), eligible California consumers have the following rights:
Right to Know
You have the right to request details about our collection and use of your personal data over the past 12 months. After we receive and verify your request, we will provide:
(i) The categories of personal data we collected about you, (ii) The categories of sources from which we collected your personal data, (iii) Our business or commercial purposes for collecting or selling the data, (iv) The categories of third parties with whom we shared the data, (v) If applicable, a list of personal data sold or disclosed for a business purpose, identifying the categories of data and the recipients, (vi) The specific pieces of personal data we collected (also referred to as a data portability request).
Right to Access
You have the right to confirm whether we are processing personal data about you and to access the personal data we hold. You can do this by accessing the mobile app under Profile → Settings → Privacy & Security → Request Your Personal Data, or by emailing us at support@zen2fit.com . After verifying your identity, we will provide you with a copy of your data in accordance with applicable data protection laws. We may provide this data through your user account or via the email address associated with your request.
Right to Delete
You have the right to request the deletion of your personal data, subject to certain exceptions. Once we verify your identity, we will review your request to determine if any exceptions apply. Data that is not subject to an exception will be deleted or deidentified from our records, and we will instruct our service providers to take similar actions. You can also delete your account by accessing the mobile app under Profile → Settings → Privacy & Security → Delete Your Account.
Right to Correct
You have the right to request corrections to inaccurate personal data we hold about you. Once we verify your identity, we will review your request and, if appropriate, correct the information, considering the nature of the data and the purpose of its processing. We may ask for additional information to confirm the data’s inaccuracy before making changes.
Non-Discrimination
We will not discriminate against you for exercising any of your data privacy rights.
Exercising Your Rights
To exercise any of the rights outlined above, please submit a request by emailing us at support@zen2fit.com or calling us. Only you, or someone legally authorized to act on your behalf, may submit requests related to your personal data. You may also submit requests on behalf of your child.
Please note that certain data protection laws may limit requests to know to twice within a 12-month period, and we may charge a reasonable fee for responding to multiple requests from the same user. We will not provide personal data or respond to your request if we cannot verify your identity or authority to make the request.
You do not need to create an account to submit a request, but requests made through password-protected accounts are considered sufficiently verified when related to personal data associated with that account.
We will only use the personal data provided in your request to verify your identity or authority.
Financial Incentive Program
We may offer financial incentives as permitted by data protection law, which could result in different prices, rates, or service levels. Any financial incentive will reasonably relate to the value of your personal data and will include written terms describing the program’s material aspects. Participation requires your opt-in consent, which you may revoke at any time.
Under certain circumstances, we will not provide requested information, particularly where disclosure poses a substantial, articulable, and unreasonable risk to the security of personal information, customer accounts, or our systems and networks. Additionally, we will not disclose social security numbers, driver’s license numbers, financial account numbers, health insurance or medical identification numbers, or account passwords and security questions.
Submitting Requests
If you are a California consumer and would like to make any requests under the CCPA, please call us toll free at or write to us at support@zen2fit.com.
Verifying Requests
If we receive any request we will use a two-step process for online requests where the California consumer must first, clearly submit the request and then second, separately confirm the request. We will use other appropriate measures to verify requests received by mail or telephone.
In submitting a request, a California consumer must provide sufficient information to identify the consumer, such as name, e-mail address, home or work address, or other such information that is on record with us so that we can match such information to the Personal information that we maintain. Do not provide social security numbers, driver’s license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than outline above, we will provide the California consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.
Do Not Track Disclosure
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please email us at support@zen2fit.com.


Complaints

If you have any complaints concerning Zen2Fit processing of your Personal information, please email us at support@zen2fit.com.
Please note that if you are an EU Resident, you may have the right to lodge a complaint with a European Union supervisory authority that is responsible for the protection of Personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place. You can learn more about these rights at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.


Modification of the Privacy Policy

Zen2Fit may modify the present Policy. If the present Policy had to be largely modified, Zen2Fit would publish a notice on this page and send email to its users. We recommend you check the Privacy Policy on a regular basis so that you know the current terms and conditions that apply to you. If you use our website after any changes are effective, you are agreeing to comply with and be bound by them.
If you have questions about this Policy, or need help exercising your privacy rights, please contact our Data Protection Officer at support@zen2fit.com. 

We are proud of the trust that you share with us. 
Last modified date: September 2024